Privacy policy

Last Updated: January 2025

GrowCare ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. INFORMATION WE COLLECT

Personal Information:
- Name, phone number, and email address
- Address and location data
- Date of birth and gender
- Emergency contact information
- Payment and billing information

Health Information:
- Medical conditions (as shared by you for service purposes)
- Service history and preferences
- Healthcare provider notes (with your consent)

Technical Information:
- Device information and identifiers
- App usage data and analytics
- IP address and browser information
- Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:
- Provide and improve our healthcare services
- Match you with appropriate healthcare professionals
- Process payments and transactions
- Send service-related notifications
- Respond to your inquiries and support requests
- Comply with legal obligations
- Analyze and improve our platform

3. INFORMATION SHARING

We may share your information with:
- Healthcare professionals providing services to you
- Payment processors for transaction processing
- Cloud service providers for data storage
- Analytics providers for service improvement
- Legal authorities when required by law

We do not sell your personal information to third parties.

4. DATA SECURITY

We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and updates
- Access controls and monitoring
- Secure data centers

5. YOUR RIGHTS

You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Opt-out of marketing communications
- Export your data in a portable format
- Withdraw consent for data processing

6. DATA RETENTION

We retain your information for as long as:
- Your account is active
- Necessary to provide services
- Required by law
- Needed for legitimate business purposes

After account deletion, we may retain anonymized data for analytics.

7. CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect information from minors. If you believe we have collected such information, please contact us immediately.

8. THIRD-PARTY LINKS

Our app may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

9. INTERNATIONAL TRANSFERS

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. COOKIES AND TRACKING

We use cookies and similar technologies to:
- Remember your preferences
- Analyze app usage
- Improve user experience
- Provide personalized content

You can manage cookie preferences through your device settings.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email. Continued use after changes constitutes acceptance.

12. CONTACT US

For privacy-related inquiries:
Email: support@mygrowcare.com

13. GRIEVANCE REDRESSAL

If you have concerns about our data practices:
Email: support@mygrowcare.com
Response time: Within 30 days

By using GrowCare, you consent to this Privacy Policy and our data practices as described herein.